Zendesk

Posted on

Zendesk software

Zendesk is a software company that was started in 2007 by these guys and this is how big the company is now that is like a thousand percent increase or something.

Zendesk builds business software for customer engagement that does not sound very cool but Zendesk is making it cool by making it better excuse me what are you doing just working how's he going to customer service actually having a little trouble with the technology, here it looks nice downloading your code history now thanks for calling mom and dad hi can I just confirm your 16 digit account number your date of birth and my meeting you know I'm gonna put you on hold for just one sec.

That's when I got Zendesk for my customer service however customers reach out to your email phone messenger chat Zendesk integrates it all you have what's called an omni-channel solution is it difficult to add chat message to our Zendesk account it's going a secret recipe for offering better integrated customer service more efficiently without compromise but we just don't send us.

Zendesk feature

a wonderful feature of Zendesk is the ability to see all updates that have been added to your tickets by both agents and customers right there on your home page, another cool feature is the fact that you can have several tickets opened in the form of tabs.

  From our home screen, we are able to see ticket statistics showing us our satisfaction statistics as well as all open tickets that are currently in Zendesk and that is the Zendesk dashboard to jump right into the Zendesk homepage icons.

we already know that the icon represented by a home navigates you to the dashboard now our second icon shows us our views page and just from our view Spader we are able to see all tickets including unsolved pending as well as on whole tickets to view each ticket is pretty simple all you need to do is to click on the option to the left of your page under view.

we want to pay special attention to pending tickets as they are represented by AP in a blue icon our third homepage icon brings us to our customer lists and this basically enlists all customers who have ever emailed into Zendesk for a specific client now how to answer a ticket earlier we saw no tickets being displayed in the display area.

however know we have a ticket which is represented by a yellow icon with an N now to enter the ticket all you need to do is click into the ticket and this will navigate you to the response area from the response area you will see a green box highlighted with a green ring and an active cursor and this is where you will write your response.

The first step we want to take is to ensure that we assign the ticket to ourself as there are several agents working in Zendesk for a specific customer in this case we are represented by M C two important features when responding to a ticket are the public reply and internal note color boxes above the response area.

Gravatar Image
My name is Rahmouni k and I am a full time blogger and author of a blog tutorial and news called Automation “Outsourcing My Apps” https://www.outsourcingmyapps.com “Web Tasks and application development outsourcing”

42 thoughts on “Zendesk

  1. Hello there! This blog post couldn’t be written much better!
    Going through this article reminds me of my previous roommate!
    He continually kept talking about this. I will forward this post to him.
    Fairly certain he will have a great read. Many thanks for sharing!

  2. Hello! I know this is kinda off topic but I was wondering which blog platform are you using for this website?
    I’m getting sick and tired of WordPress because I’ve had issues with hackers and I’m looking at options for another platform.

    I would be awesome if you could point me in the direction of a
    good platform.

  3. I was wondering if you ever considered changing the structure of your website?

    Its very well written; I love what youve got to say.
    But maybe you could a little more in the way of content so people could connect with it better.

    Youve got an awful lot of text for only having 1 or two images.
    Maybe you could space it out better?

  4. I’m extremely impressed with your writing skills as well as
    with the layout on your weblog. Is this a paid theme or did you modify it yourself?
    Either way keep up the nice quality writing, it is rare to see a nice blog like this one these days.

  5. Hello I am so excited I found your blog page, I really found you by error, while I was
    looking on Digg for something else, Anyhow I am here now and
    would just like to say kudos for a tremendous
    post and a all round thrilling blog (I also love the theme/design),
    I don’t have time to read it all at the minute but I have saved it and also added your RSS feeds, so when I have
    time I will be back to read a lot more, Please do keep up the fantastic job.

  6. I know this if off topic but I’m looking into
    starting my own blog and was wondering what all is required to get setup?
    I’m assuming having a blog like yours would cost a pretty penny?
    I’m not very web savvy so I’m not 100% positive. Any tips or advice would be greatly appreciated.

    Many thanks

  7. Your style is so unique compared to other folks I have read stuff from.

    Many thanks for posting when you’ve got the opportunity, Guess I will
    just book mark this blog.

  8. Hello there, just became aware of your blog through
    Google, and found that it’s really informative.
    I am going to watch out for brussels. I will be grateful if you continue this in future.
    A lot of people will be benefited from your writing.
    Cheers!

  9. Having read this I thought it was rather enlightening.
    I appreciate you spending some time and energy to put this informative
    article together. I once again find myself personally spending way too much time both reading and
    posting comments. But so what, it was still worth it!

  10. Generally I don’t learn post on blogs, but I would like
    to say that this write-up very compelled me to take a look at and do so!
    Your writing taste has been amazed me. Thank you, very nice article.

  11. What’s Happening i am new to this, I stumbled upon this I have found It positively useful and it
    has aided me out loads. I hope to contribute & assist different users like its helped me.
    Great job.

  12. I’m not sure where you’re getting your information, but good topic.
    I needs to spend some time learning much more
    or understanding more. Thanks for fantastic info I was looking for this
    info for my mission.

  13. Do you have a spam problem on this site; I also am
    a blogger, and I was wanting to know your situation; we have developed some nice procedures
    and we are looking to trade techniques with other folks, please shoot me an email if interested.

  14. Hey there! I’ve been following your site for a long time now and finally got the bravery to go
    ahead and give you a shout out from Atascocita Tx! Just wanted to mention keep up
    the fantastic job!

  15. I do agree with all the ideas you’ve offered for your post.

    They’re really convincing and will certainly work. Still,
    the posts are too quick for novices. May
    just you please extend them a bit from subsequent time?

    Thanks for the post.

Leave a Reply

Your email address will not be published. Required fields are marked *